Wireshark - 1.0 Betriebsanweisung PDF herunterladen (Seite 25)

1.6.5. Reporting Problems

Note!

Before reporting any problems, please make sure you have installed the latest version

of Wireshark.

When reporting problems with Wireshark, it is helpful if you supply the following information:

1. The version number of Wireshark and the dependent libraries linked with it, e.g. GTK+, etc.

You can obtain this with the command wireshark -v.

2. Information about the platform you run Wireshark on.

3. A detailed description of your problem.

4. If you get an error/warning message, copy the text of that message (and also a few lines before

and after it, if there are some), so others may find the place where things go wrong. Please don't

give something like: "I get a warning while doing x" as this won't give a good idea where to

look at.

Don't send large files!

Do not send large files (>100KB) to the mailing lists, just place a note that further data

is available on request. Large files will only annoy a lot of people on the list who are

not interested in your specific problem. If required, you will be asked for further data

by the persons who really can help you.

Don't send confidential information!

If you send captured data to the mailing lists, be sure they don't contain any sensitive

or confidential information like passwords or such.

1.6.6. Reporting Crashes on UNIX/Linux platforms

When reporting crashes with Wireshark, it is helpful if you supply the traceback information

(besides the information mentioned in "Reporting Problems").

You can obtain this traceback information with the following commands:

$ gdb `whereis wireshark | cut -f2 -d: | cut -d' ' -f2` core >& bt.txt

backtrace

Note

Type the characters in the first line verbatim! Those are back-tics there!

Note

backtrace is a gdb command. You should enter it verbatim after the first line shown

above, but it will not be echoed. The ^D (Control-D, that is, press the Control key and

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